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Here are 17 Traits that sets Managers & Leaders Apart: After all, if you don’t know what triggers your emotional reactions, then you can’t manage them & take control of the situation. Personal awareness, understanding what is going on in our hearts & minds, is the key to improving your emotional intelligence. Maybe you don’t become overly aggressive, but you do find yourself sitting & silently seething when things don’t go your way & you hope that what you are thinking & feeling doesn’t show on your face or in your tone of voice. Have you ever been in a meeting or talking with a colleague & you find yourself raising your voice & gesturing wildly? People’s eyes grow wide & you can hear them thinking, “I’ve got to get out of here!” Then we regret what we said & did to others. Sometimes for no apparent reason we just seem to lose our cool. For leaders, managers & individual contributors who want to end fiery explosions in the office, hold people accountable & increase performance.

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